Christmas Function FAQ’s.

 

What activities are available to our group? 
The driving range is included at no extra charge with Christmas events, some are limited to a certain amount of time such as the Lake House Day Event, with others offering full unlimited access for your entire stay.
Scored competitions are also included with some packages
We don’t offer additional team-building activities during this period.  

Can we have the private use with the place to ourselves? 
Yes, Orlando Country may be booked exclusively for your event, however minimum requirements and conditions do apply so please enquire further.

Can we split our account and pay individually on the day? 
Not sorry we do not accept split payments on the day for your group, although if pre-organised, we can issue separate invoices for combined groups. All payments are paid in full prior to your event and any outstanding bar tabs, additions on the day to be paid by your group prior to departure.

We are just a small group of 6 people, can we still book? 
Yes this is not a problem, we would love to host you and do our best to slot you in on a night that suits your small group.

We would like to just book a table and casually order off the ‘Cafe Menu’ please? 
Standard cafe dining is limited in availability during Nov / Dec, with forward bookings only taken 5 days in advance, so please enquire within this period ony. 

What is included in our option? 
Venue hire, menu and golf balls are including in all packages, other options such as giant jenga are available at no extra charge. All refreshments are at additional cost

Can we bring our own food & alcohol? 
No food or alcohol is to be brought onto any area of the property without the express permission of management. This includes anywhere within the entire property owned by Orlando Country & includes all access ways, carpark’s & the golf course - (In order to protect our license, your group will be requested to leave the property if this does occur). 

Can we make changes to the menu? 
All menus are pre-set, but do allow for special dietary requirements to be catered for, so please let us know in advance if any of your guests require this. 

Does our small group of 15 get a private space to ourselves? 
This option is available in some instances, with minimum requirements and depending on other bookings for the day.
Please enquire if you require exclusive use of a room.

Can we just arrive when suits us? 
No sorry as all Christmas functions have set itineraries we request that you keep to this as best as possible so that your guests don’t miss out on any portion of the day or evening & other groups or guests are not inconvenienced. If however you have exclusive use for the evening then we are happy to work in around your specific needs if possible. 

Do we need to use a transport option? 
We certainly prefer you to have transport pre-arranged to coincide with your set itinerary to avoid our “time extension” charge of $15.00pp per hour for all guests on site 15 minutes beyond the itinerary. 
Should our main point of contact need to depart earlier than the last guests we would require an introduction to a new contact person who would be responsible for remaining guests.

What are our payment options? 
An invoice will be issued to existing clients of Orlando Country Club & new clients will need to set up an account.

Can we bring our own prizes?
Yes, provided they are not alcohol related

Do you have prizes we can give out?
We have the Orlando orange ball competition up for grabs each night for everyone to have a go at + the Orlando Store has plenty of corporate gifts as well, we can even make up gift baskets in advance.

Do we need to be a business to book? 
Not at all, if one of the options happens to suit, then we would be more than happy to accept your booking, although do note that we do not split payments on the day with single payment required.

What age restriction do you have? 
All guests under the age of 18 must be introduced to our duty manager on arrival & all children under 16yrs must be fully supervised by an adult at all times. We request that all guardians report to us on arrival so that we can point out all danger areas within the property & advise on safe boundaries to keep children within. We don’t have a definite age restriction although we assume common sense would prevail unless your group has exclusive use for the Country Club during your event. 

Can we leave our vehicles on site overnight? 
Your guests are more than welcome to leave their cars on site overnight if they wish, although this is at their own risk, with gates opening at 9:30am. 

Can we run a bar tab for our group? 
Yes, most groups run bar tabs - please let us know in advance & we can set this up for you in advance with all bar tabs requiring restrictions to have these listed on application along with a point of contact should restrictions apply.

Do I need to pay a deposit and what happens if we cancel our booking? 
Rather than charging and needing to manage a non refundable deposit, we have in- stead implemented a simple cancellation fee policy.

Who would we be sharing the venue with? 
We try to match groups as best as possible and will give you a good indication as to the type of group that is already booked in. If you have booked in and are worried about who we may put in with you then please just ask. You are seated at your own table / tables for dinner

Do you offer transport? 
We don’t offer transport, but do have contacts that will ensure the safe departure of your guests, so please contact us in advance should you require this.

Is there a discount for children? 
As Nov / Dec is primarily our “corporate event” period, we do not have provision for children attending unless you have exclusive use of the venue with minimum requirements. 

How long can we stay? 
All Christmas function options have set itineraries... please check your selection for timings and ensure transport is pre-organsied as we do have a charge of $15.00pp per 30 minutes for all guests on site 15 minutes beyond the itinerary

Guest Numbers

  • This is your best guess, with any notes around possible variations that may occur to please be notified upfront so we can plan our dates accordingly and don’t end with other groups either missing out or over booked. Unless you notify us as above we then allow for a max 10% variation from the date you confirm your booking with us.

  • Please keep us posted all the way as we will then shuffle other bookings to suit and if you do have a private booking we can then re-evaluate the venue charge if applicable.

  • Unless agreed in your initial confirmation with us, your final 10 day numbers should be within 10% of your initial booking.The above is the minimum number of guests we will be invoicing you for after your event.

  • We set and serve to the table all menus finalised at the 10 day out total and if agreed any additional guests if it is possible to accommodate themIf you have a sudden shortfall of guests due to pull-outs we are unable to discount this back for you, with most groups inviting others to fill any spaces

  • This is based on your 10 day out guest numbers, plus late addons if applicable.

  • 10 days prior to your booking date – please see the answer to ‘Guests numbers 10 days out from your booking date’.

Dietaries

  • We don’t expect you to know all dietaries at your initial booking although guests with severe or complex dietaries will often notify you when you send out your Christmas function notice. This will allow us to answer any questions they may have to ensure we are able to accommodate their needs.

  • Please keep us updated with any special requests as they come in or any specific requirements can be discussed with us directly if more appropriate.

  • These will be included as part of your final numbers notification along with the names of each guests and their requests with any specific dietaries noted for us to manage.Any change of mind on the day regarding pre-ordered dietaries inside the 10 day confirmation are fully charged an ‘additional’ menu, so please ensure guests are aware of this. 

  • Please ensure all dietary guests make contact with staff and we will confirm requests with them along with where they are seated. As per the 10 day confirmation, any change of mind on the day regarding pre-ordered dietaries are fully charged an ‘additional’ menu, so please ensure guests are aware of this. 

Christmas Function Terms & Conditions

 

The Orlando Country Christmas Function Cancellation Policy

Important Event Terms & Conditions


Payment Terms
Orlando Country offers 3 x payment options for our Christmas functions based on the following overview:
Pay Now - We will invoice you now for the full number of tickets required and you can request additional providing we have space.
Purchase your tickets with a 30% deposit to confirm a booking and secured numbers (we will invoice you for the deposit, with the balance including drinks etc due 20th following month after your event) We credit your 30% deposit against our final invoice providing our booking goes ahead
Purchase your tickets now to confirm your booking and guest numbers with payment due on the 20th of the month following your event as 1 x account including drinks etc (max 10% number drop accepted provided we are notified at least 10 days prior to your event)

Please remember, your event is only confirmed if you notify us in writing, otherwise the date is then available for others to book.  


Cancellation 5 day regret period
Starting from your requested confirmation date we offer a 5 day 'regret period' which allows you to cancel your booking and we will refund your deposit without question, this applies to any Christmas event booking at any time in the lead-up to any event date. 

Deposit Credit Back
Providing your reserved event does go ahead as planned or generally agreed to at the time of your booking ie guest numbers within 10% of the initial booking, your deposit if paid will be credited back to your final account, less any associated costs that may have been incurred.

Change of date Request
We have a $350 admin/transfer fee should you wish to change dates (providing an alternative is available)

Orlando Country General Cancellation Policy Terms
The following terms apply to all function or event cancellations if confirmed in writing
(excluding if within 5 days of confirmation)
30 days or less of your event: A cancellation fee equal to 50% of your package price x the number of people reserved for in your confirmation payment.
31-60 days of your event: A cancellation fee equal to 30% of your package price x the number of people reserved for in your confirmation payment.
A statement and invoice will be issued on cancellation of your event that will list any balance owing or to be credited.
Please note the '5 day regret period' overrides all of the above “Cancellation Policy Terms” if applicable and would void any cancellation fees providing we receive notice with-in 5 days of your initial confirmation with us. 


ORLANDO COVID RELATED CANCELLATION POLICY
Cancellation fees will not be charged should our venue be closed and unable to operate due to government imposed COVID regulations.
Any Government requirement that limits or restricts the legal number of guests or group size allowed at Orlando Country will not be counted as a reduction in agreed numbers.