Event Terms & Conditions

 Please read all the following terms, conditions, frequently asked questions and rules of the Country Club prior to making a booking for your group, as this will ensure we are suitable for your requirements.

Guest Numbers
We request that you keep within 10% of the original numbers booked in as we reserve the right to charge for changes in excess of this, although early notification may allow us to plan ahead to fill spaces and at our discretion, keep this charge to a minimum.
All final numbers need to be with us 10 working days prior to your function, and this is the minimum number we will need to charged for. 
Please advise us of any guests that have special dietary requirements at this time…please ensure .
We reserve the right to alter the package price or charge a venue hire if your function requirements alter.

Payment
All unpaid accounts will incur interest charges at a rate of 1.6% per month with all collection costs added to the amount owing. Preferred payment is by internet transfer & payments made by credit card will incur an administration charge. Payment can be either mad on the day, invoiced for existing members / clients, or by prior arrangement an invoice may be issued to new clients.
All function costs are usually allocated to one A/c although we can accommodate individual payments provided the organiser is happy to provide a full list of all attendees to mark off as they pay and accept responsibility for all unpaid accounts. Any damages incurred by your guests will be added to your final A/c.

Deposit Terms
A non-refundable deposit is required to hold / secure an available event date along with venue hire pricing at Orlando Country. 
Should your event go ahead as planned or generally agreed to at the time of your booking ie guest numbers, event style, expected menu selections etc,
then the above deposit will be credited back to your final account, less any associated costs that may have been incurred.
In the event of a ‘cancellation or postponement’ of your event, the above deposit will be used to off-set any cancellation or administration fee’s either in part or full.
If no deposit has been paid a $350 transfer fee will be payable to a date mutual to both parties.
If a suitable date cannot be found then our cancellation fees will apply.

Menus
The Menus are pre-set, but do allow for special dietary requirements to be catered for, so please let us know in advance if any of your guests require this for functions with “set” itinerary’s, we request that you please try to keep to this as best as possible as this will ensure your guests don’t miss out on portions of the day / evening & other groups or guests are not inconvenienced in any way.
The itinerary is based on a set number of hours that reflect the length of time most groups require for their function & we reserve the right to either reduce, increase or to charge accordingly for extra time requiring staff to be in attendance. 
NB: The itinerary times still apply to those who use their own transport. Your guests are more than welcome to leave their cars on site overnight if they wish, although this is at their own risk. 
Please advise us of any guests that have special dietary requirements at this time…please ensure .

Celebration Cakes
PLEASE NOTE WE DO NOT ALLOW CAKES TO BE BROUGHT IN UNDER COVID LEVEL 1 OR HIGHER.
Please enquire if you would like us to supply a cake for you.

Orlando Country General Cancellation Policy Terms
The following applies to all function or event cancellations:
30 days or less of your event: a cancellation fee of $500 or 50% value, whichever is the greater value.
31-60 days of your event: a cancellation fee of $500 or 30% value, whichever is greater
Also please note that if you have paid a deposit to secure and hold a specific date, this will not be refunded nor is it able to be used to offset in part or full  any cancellation fees required

Postponements
Please note that any deposit paid to secure and hold a specific ‘date and venue hire’ is “non transferable to an alternative date”, although, if we are notified well in advance, we may be able to facilitate another client to take over your date and therefore purchase your deposit or part deposit from you. This would then allow you to secure a new date with us with either part or no penalty, although updated pricing would apply to your reserved date.

Note: Any set pricing quoted is only applicable up until your booking date, with subsequent dates requiring updated pricing.

ORLANDO COVID RELATED CANCELLATION POLICY
Cancellation fees will not be charged should our venue be closed and unable to operate due to government imposed COVID regulations.
NB: Restrictions including ‘unvaccinated’ guests being unable to attend due to government imposed COVID regulations, at any COVID level,
are not exempt from cancellation fees and are as per our “General Cancellation Policy Terms” above.
Any Government requirement that limits or restricts the legal number of guests or group size allowed at Orlando Country will not be counted as a reduction in agreed numbers.

Under Age Guests and Minors
All guests under the age of 18 must be introduced to our duty manager on arrival & all children under 16yrs must be fully supervised by an adult at all times.
We request that all guardians report to us on arrival so that we can point out all danger areas within the property & advise on safe boundaries to keep children within.

Preloading and brought in alcohol 
Please do not allow your guests to pre-load, or bring any alcohol anywhere onsite.
 (This includes the carpark) as we do not have a BYO licence, we are required by law to remove anyone from the property not complying with our licence.
Guests consuming alcohol prior to arrival may not be able to participate in activities 

Transport
We have in extensive transport options available - just ask prior to the day! If possible, please let us know of any guest’s special dietary requirements in advance. 
In regards to transport options, we are more than happy to pass on the preferential pricing that we have negotiated with both Tranzit Coachlines and PN Taxis. 

Instant Cleaning Fee Charge

What is the instant cleaning fee?
A charge made to your account should any of your guests be sick / vomit etc and the Orlando staff are required to clean-up after them.
Why is this an additional charge?
This is a job for professional cleaners, not our staff, however, for the comfort and safety of your guests, our staff will kindly attend to any mess with as little fuss as possible.
How much is the fee?
$90.00 per incident or at cost should we need professional cleaners to follow-up due to an extreme event.